ITIL® 4 Foundation

Equips candidates with a basic understanding of the ITIL framework.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4.It enables candidates to have an understanding of an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services of IT Service Management and how it has evolved to adopt modern technologies and ways of working.

KEY FEATURES
  • 16 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included

Description

WHOM IS IT APPLICABLE

The ITIL® Foundation V4 certificate is aimed for:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL
  • However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
WHAT YOU WILL LEARN

Upon Completion of this Course, you will accomplish following:-

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt
    service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices
MODULE OVERVIEW

Module 1: Introduction
Module 2: Key concepts of Service Management
Module 3: The four dimensions of Service Management
Module 4: The ITIL Service Value System (SVS)
Module 5: ITIL Management Practices

PREREQUISITES
  • There are no specific prerequisites for this course
EXAM & CERTIFICATION

Format: Closed-book
Delivery: Online and Paper-based
Questions: 40 multiple choice questions
Passing Score: 65% (26 out of 40)
Duration: 60 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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