ITIL® Intermediate – IT Planning, Protection and Optimization

Deliver new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics to meet user needs.
Planning, Protection and Optimization (PPO) is one of the ITIL® Service Capability modules.
It focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management.
The module provides an understanding of the ITIL Service Design processes, ensuring that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed meet user needs and will require little further change once introduced.

KEY FEATURES

  • 24 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included

Description

WHOM IS IT APPLICABLE

The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.

WHAT YOU WILL LEARN

Upon Completion of this Course, you will accomplish following:-

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
MODULE OVERVIEW

Module 1: Introduction to release, control and validation
Module 2: Change management
Module 3: Service asset and configuration management
Module 4: Service validation and testing
Module 5: Release and deployment management
Module 6: Request fulfilment
Module 7: Change evaluation
Module 8: Knowledge management
Module 9: Release, control and validation roles and responsibilities
Module 10: Technology and Implementation Considerations

PREREQUISITES
  • ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
EXAM & CERTIFICATION

Format: Closed-book
Delivery: Online and Paper-based
Questions: 8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Passing Score: 70% (28 out of 40)
Duration: 90 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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