ITIL® Intermediate – Release, Control and Validation

Apply RCV practices to enable the successful planning, testing and implementation of new services that meet the organisation’s or users needs.
ITIL® Intermediate Release, Control and Validation (RCV) is one of the ITIL® Service Capability modules. It focuses on the practical application of RCV practices to enable the successful planning, testing and implementation of new services that meet the needs of the user or the organisation.
RCV has been designed in order to provide thorough understanding of the ITIL Service Transition processes and ensure that transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organisational requirements. The module also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

KEY FEATURES
  • 24 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included

Description

WHOM IS IT APPLICABLE

The RCV qualification would be suitable for IT professionals in roles such as Release Manager, Security Administrator, IT Operations Manager, Database Administrator and Security Manager.

WHAT YOU WILL LEARN

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • The importance of service management as a practice concept and service transition principles, purpose and objective
  • The importance of ITIL® release, control and validation while developing new services or changing existing services
  • How all processes in ITIL® release, control and validation interact with other service lifecycle processes
  • What are the activities, methods and functions used in each of the ITIL® release, control and validation processes
  • How to use the ITIL® release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL® release, control and validation
  • The technology and implementation considerations surrounding ITIL® release, control and validation
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor and control configuration items relating to a service
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Change evaluation to evaluate risks and ensure meeting committed service performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL® release, control and validation
MODULE OVERVIEW

Module 1: Introduction to Release, Control and Validation (RCV)
Module 2: Capacity Management
Module 3: Availability Management
Module 4: IT Service Continuity Management
Module 5: Information Security Management
Module 6: Demand Management

PREREQUISITES
  • ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
EXAM & CERTIFICATION

Format: Closed-book
Delivery: Online and Paper-based
Questions: 8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Passing Score: 70% (28 out of 40)
Duration: 90 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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