SIAM™ Foundation

Become a certified service management professional proficient in the Service Integration and Management methodology.
EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

KEY FEATURES

  • 16 hours of classroom / instructor led training
  • Accredited courseware
  • Accredited Instructor
  • Sample Mock Test
  • Course Completion Certificate
  • Certification Exam

Description

WHOM IS IT APPLICABLE

SIAM Foundation is ideal for professionals seeking a highly recognized service management certification – emphasising skills in multi-sourcing and service delivery optimisation. Suitable roles include:
Chief Strategy Officers (CSOs)
Chief Information Officers (CIOs
Chief Technical Officers (CTOs)
Service Managers
Service Provider Portfolio Strategists/Leads
Process Managers
Project Managers
Change Managers
Service Level Managers
Supplier Managers
Service and Process Architects

WHAT YOU WILL LEARN
  • Improve communication between teams – both in-house and outsourced.
  • Give assurance that suppliers will provide exceptional service, beyond just their contractual obligations.
  • Harmonise the relationship and collaboration between outsourced service providers.
  • Deliver optimal insight into supplier activity, services and costs.
  • Augment an organization with greater flexibility and faster response to business needs.
  • Ensure clients receive the best possible service by establishing an aligned and enhanced service provider network.
MODULE OVERVIEW

Module 1: Introduction to Service Integration and Management
Module 2: Service Integration and Management Implementation Roadmap
Module 3: Service Integration and Management roles and responsibilities
Module 4: Service Integration and Management practices
Module 5: Processes to support Service Integration and Management
Module 6: Service Integration and Management challenges and risks
Module 7: Service Integration and Management and other practices

PREREQUISITES

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

EXAM & CERTIFICATION

Format: Closed Book
Delivery: Paper based
Questions: 40 Multiple Choice
Passing Score: 65% (26 out of 40)
Duration: 60 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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