SIAM™ Professional

Advance your service management credentials with the next-level SIAM certification
EXIN BCS SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

KEY FEATURES

  • 16 hours of classroom / instructor led training
  • Accredited courseware
  • Accredited Instructor
  • Sample Mock Test
  • Case Studies / Scenarios
  • Course Completion Certificate
  • Certification Exam

Description

WHOM IS IT APPLICABLE

SIAM Professional is ideal for:
Change Managers, Service Level Managers, Business Relationship Managers and Supplier Managers
Chief Strategy, Information and Technical Officers
Business and Organisational Change Practitioners
Service Managers and Practitioners
Process Managers
Project & Program Managers
Service and Process Architects

WHAT YOU WILL LEARN

Upon Completion of this Course, you will accomplish following:-

  • Improve communication between teams – both in-house and outsourced.
  • Give assurance that suppliers will provide exceptional service, beyond just their contractual obligations.
  • Harmonise the relationship and collaboration between outsourced service providers.
  • Deliver optimal insight into supplier activity, services and costs.
  • Augment an organization with greater flexibility and faster response to business needs.
  • Ensure clients receive the best possible service by establishing an aligned and enhanced service provider network.
MODULE OVERVIEW

Module 1: Discovery and Strategy
Module 2: Plan and Build
Module 3: Implement
Module 4: Run and Improve
Module 5: SIAM Practices Across the Stages

PREREQUISITES

The prerequisites to attend the SIAM professional course and exam are that you have either:
Attended and passed a SIAM Foundation course and exam
or
Attended and passed an ITIL Foundation/Expert course and exam

EXAM & CERTIFICATION

Format: Closed Book
Delivery: Paper based
Questions: 40 Multiple Choice
Passing Score: 65% (26 out of 40)
Duration: 90 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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