VeriSM™ Foundation

Learn new methods to deal with business and customer challenges to achieve success
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

KEY FEATURES

  • 16 hours of classroom / instructor led training
  • Accredited courseware
  • Accredited Instructor
  • Sample Mock Test
  • Course Completion Certificate
  • Certification Exam

Description

WHOM IS IT APPLICABLE

VeriSM™ Foundation course is ideal for:

  • Graduates and undergraduates entering service management roles
  • Managers – looking to adopt evolving service mangement practices
  • Executives – wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers – wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals – who need to understand the impact of evolving management practices and new technologies on their role
WHAT YOU WILL LEARN

Upon Completion of this Course, you will accomplish following:-

  • Understand what are the main areas of an organization and how to optimize the ecosystem
  • Ability to establish and improve effective organizational governance
  • Evaluate emerging technologies and their benefits and impacts to the business
  • Understand how the Digital Transformation can positively impact the Service Management of an organization
  • Define and evaluate if an organization has a service or a product culture
  • Be able to enhance your leadership skills for the Digital Era
  • Learn new methods to deal with business and customer challenges to achieve success
  • Improve the internal and external communication across teams and customers
  • Understand how to face and get the best from organizational changes
MODULE OVERVIEW

Module 1: The Service Organization
Module 2: Service Culture
Module 3: People and Organizational Structure
Module 4: The VeriSM™ Model
Module 5: Progressive Practices
Module 6: Innovative Technologies

PREREQUISITES

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

EXAM & CERTIFICATION

Format: Closed Book
Delivery: Paper based
Questions: 40 Multiple Choice
Passing Score: 65% (26 out of 40)
Duration: 60 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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