Description
WHOM IS IT APPLICABLE
The ITIL® Foundation V4 certificate is aimed for:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
- However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
WHAT YOU WILL LEARN
Upon Completion of this Course, you will accomplish following:-
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt
service management - Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
MODULE OVERVIEW
Module 1: Introduction
Module 2: Key concepts of Service Management
Module 3: The four dimensions of Service Management
Module 4: The ITIL Service Value System (SVS)
Module 5: ITIL Management Practices
PREREQUISITES
- There are no specific prerequisites for this course
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