Description
WHOM IS IT APPLICABLE
ITIL® Intermediate Service Strategy is suitable for professionals in the areas of IT Management, IT Finance Management, Supplier Relationship Management. It is also valuable for individuals who need to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.
WHAT YOU WILL LEARN
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Fundamentals of service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
MODULE OVERVIEW
Module 1: Service Strategy Principles
Module 2: Defining Services and Market Spaces
Module 3: Conducting Strategic Assessments
Module 4: Financial Management
Module 5: Service Portfolio Management
Module 6: Managing Demand
Module 7: Driving Strategy Through The Service Lifecycle
Module 8: Critical Success Factors and Risks
PREREQUISITES
- ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
EXAM & CERTIFICATION
Format: Closed-book
Delivery: Online and Paper-based
Questions: 8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Passing Score: 70% (28 out of 40)
Duration: 90 Minutes
