Description
WHOM IS IT APPLICABLE
ITIL® Intermediate Service Transition is suitable for IT professionals in positions such as Release Manager, IT Change Manager, IT Configuration Manager, IT Project Support, IT Project Manager, IT Programme Manager.
WHAT YOU WILL LEARN
Upon Completion of this Course, you will accomplish following:-
- Evaluating Service Transition criteria for a service and business environment
- Developing a Change Management process for introduction of a new service
- Establishing stakeholder management strategies
- Developing and justifying test strategies for new services in a variety of business environments
- Specifying tool requirements and implementation success criteria
- Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
- Outline key activities for Service Transition processes in the context of the Service Lifecycle
- Enhance the quality of IT service provision within an organization
- Measure Service Transition processes using critical success factors and key performance indicators
MODULE OVERVIEW
Module 1: Fundamentals of service transition
Module 2: Service transition principles
Module 3: Service transition processes
Module 4: Managing people through service transitions
Module 4: Organizing for service transition
Module 5: Technology considerations
Module 6: Implementing and improving service transition
Module 7: Challenges, critical success factors and risks
PREREQUISITES
- ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
EXAM & CERTIFICATION
Format: Closed-book
Delivery: Online and Paper-based
Questions:8 multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Passing Score: 70% (28 out of 40)
Duration: 90 Minutes
