VeriSM™ Essentials

Learn how the Digital Transformation can positively impact the Service Management of an organization
VeriSM™ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSM™ model.

KEY FEATURES

  • 16 hours of classroom / instructor led training
  • Accredited courseware
  • Accredited Instructor
  • Sample Mock Test
  • Course Completion Certificate
  • Certification Exam

Description

WHOM IS IT APPLICABLE

VeriSM™ Essentials course is ideal for:

  •  Graduates and undergraduates entering service management roles
  • Managers – looking to adopt evolving service mangement practices
  • Executives – wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers – wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals – who need to understand the impact of evolving management practices and new technologies on their role
WHAT YOU WILL LEARN

Upon Completion of this Course, you will accomplish following:-

  • Understand what are the main areas of an organization and how to optimize the ecosystem
  • Ability to establish and improve effective organizational governance
  • Evaluate emerging technologies and their benefits and impacts to the business
  • Understand how the Digital Transformation can positively impact the Service Management of an organization
  • Define and evaluate if an organization has a service or a product culture
  • Be able to enhance your leadership skills for the Digital Era
  • Learn new methods to deal with business and customer challenges to achieve success
  • Improve the internal and external communication across teams and customers
  • Understand how to face and get the best from organizational changes
MODULE OVERVIEW

Module 1: The Service Organization
Module 2: Service Culture
Module 3: People and Organizational Structure
Module 4: The VeriSM™ Model

PREREQUISITES

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

EXAM & CERTIFICATION

Format: Closed Book
Delivery: Paper based
Questions: 20 Multiple Choice
Passing Score: 65% (13 out of 20)
Duration: 30 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

Check Schedule


Fill this form below and our executive will get in touch with you shortly

Share with your friends