Upgrade Your Knowledge and Elevate Your Career

  • Agile & Scrum

    IGC Certified Agile Team Member

    Motivated agile team members are in high demand in many industries including software development, marketing, education and design. Agile team members form a self-organizing and empowered team responsible for delivering a high-quality outcome and are integral to project success.
    This certification demonstrates that you have the knowledge to make valuable contributions to the agile team, stack your resume …

  • Agile & Scrum

    IGC Certified Kanban Professional

    Kanban is a way for teams and organizations to visualize their work, identify and eliminate bottlenecks and achieve dramatic operational improvements in terms of throughput and quality. Kanban is a method to gradually improve software development, IT Operations, Staffing, Recruitment, Marketing and Sales, Procurement – in fact, almost any business function can benefit from applying Kanban to bring about significant …

  • Blockchain

    BTA Certified Blockchain Business Foundation (CBBF)

    The Certified Blockchain Business Foundations (CBBF) exam is an elite way to demonstrate your knowledge and skills in this emerging space.

    KEY FEATURES
    • 8 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized Courseware
    • Case Studies & real-world examples
    • End of chapter quizzes and simulation exams
    • Certification Exam Voucher included
  • Blockchain

    BTA Certified Blockchain Developer – Ethereum (CBDE)

    The Certified Blockchain Developer – Ethereum (CBDE) exam is an elite way to demonstrate your knowledge and skills in this emerging space. Additionally, you will become a member of a community of Blockchain leaders. With certification comes monthly industry updates via email and video.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized …
  • Blockchain

    BTA Certified Blockchain Developer – Hyperledger Fabric (CBDH)

    The BTA Certified Blockchain Developer Hyperledger Fabric (CBDH) exam is an elite way to demonstrate your knowledge and skills in this emerging space. Additionally, you will become a member of a community of Blockchain leaders. With certification comes monthly industry updates via email and video.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
  • Blockchain

    BTA Certified Blockchain Security Professional (CBSP)

    The Certified Blockchain Security Professional (CBSP) exam is an elite way to demonstrate your knowledge and skills in Blockchain Security. For current cybersecurity professionals this exam demonstrates your knowledge in an emerging space. Additionally, you will become a member of a community of Blockchain leaders.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
  • Blockchain

    BTA Certified Blockchain Solution Architect (CBSA)

    The Certified Blockchain Solution Architect (CBSA) exam is an elite way to demonstrate your knowledge and skills in this emerging space. Additionally, you will become a member of a community of Blockchain leaders. With certification comes monthly industry updates via email and video.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized Courseware
  • Blockchain

    CCC Blockchain Foundation (CCC-BF) Certification

    The Blockchain Foundation (CCC-BF) certification is designed to provide candidates a well-rounded understanding of blockchain concepts. It covers the potential for blockchain applications that can be used for solving real business problems in industry, and an overview of blockchain technology and cryptocurrencies as a use case of blockchain.

    KEY FEATURES
    • 16 hrs of classroom / instructor-led training
    • Accredited Instructor …
  • Cloud Computing

    Arcitura Certified Cloud Virtualization Specialist

    The Cloud Virtualization Specialist track is comprised of CCP Modules 1, 2, 16, 17 and 18. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or …

  • Cloud Computing

    Arcitura Certified Cloud Architect

    The Cloud Architect track is comprised of CCP Modules 1, 2, 4, 5 and 6. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • Cloud Computing

    Arcitura Certified Cloud Governance Specialist

    The Cloud Governance Specialist track is comprised of CCP Modules 1, 2, 10, 11 and 12. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or …

  • Cloud Computing

    Arcitura Certified Cloud Professional

    The Cloud Professional track is comprised of CCP Modules 1 and 2. Completion of these courses as part of a virtual or on-site workshop results in each participant receiving an official digital Certificate of Completion, as well as a digital Training Badge from Acclaim/Credly.

  • Cloud Computing

    Arcitura Certified Cloud Security Specialist

    The Cloud Security Specialist track is comprised of CCP Modules 1, 2, 7, 8 and 9. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or …

  • Cloud Computing

    Arcitura Certified Cloud Storage Specialist

    The Cloud Storage Specialist track is comprised of CCP Modules 1, 2, 13, 14 and 15. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or …

  • Cloud Computing

    Arcitura Certified Cloud Technology Professional

    The Cloud Technology Professional track is comprised of CCP Modules 1, 2 and 3. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real-world problems. Completion of these courses as part of a virtual or on-site workshop results …

  • Cloud Computing

    CCC Cloud Technology Associate (CCC-CTA) Certification

    The Cloud Technology Associate (CTA) certification from CCC enables IT professionals to operate effectively in a cloud environment, demonstrating an understanding of the key concepts and relevant terminology. Furthermore, it provides the foundation needed in order to successfully complete subsequent technical training/certification programs.

    KEY FEATURES
    • 16 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized …
  • Cloud Computing

    CCC Cloud Technology Associate+ (CCC-CTA+) Certification

    The Cloud Technology Associate+ (CTA+) certification from CCC provides an overview of advanced concepts related to cloud, virtualization, and various other terminologies which are seamlessly blended with latest digitization trends and technologies.

    In addition, this certification also provides various hands-on labs on AWS cloud which will help the participants to enhance their understanding and knowledge of virtual machines and storage in …

  • Cloud Computing

    CCC Professional Cloud Administrator (CCC-PCA) Certification

    The Professional Cloud Administrator (PCA) certification from CCC lays out the core components of the cloud administrator function and the necessary skills. Candidates will be able to apply the underpinning administration concepts in an enterprise cloud computing environment while taking into account the impact of the shift of some aspects of a cloud administration role to external cloud providers.

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  • Cloud Computing

    CCC Professional Cloud Developer (CCC-PCD) Certification

    The Professional Cloud Developer (PCD) certification from CCC provides a thorough understanding of the technology platforms and cloud-computing providers. Application developers benefit further from having a thorough understanding, and working-level knowledge, of vendor-neutral application design principles, ensuring that applications provide the most value throughout the application lifecycle.

    KEY FEATURES
    • 16 hrs of classroom / instructor-led training
    • Accredited Instructor with …
  • Cloud Computing

    CCC Professional Cloud Security Manager (CCC-PCS) Certification

    The Professional Cloud Security Manager (PCS) certification from CCC enables the learner to understand how to secure the different cloud computing services and deployment models and also how to design security in the cloud infrastructure, configurations, and applications running within a cloud computing environment.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized …
  • Cloud Computing

    CCC Professional Cloud Service Manager (CCC-PCSM) Certification

    The Professional Cloud Service Manager (PCSM) certification from CCC enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

    KEY FEATURES
    • 24 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized …
  • Cloud Computing

    CCC Professional Cloud Solutions Architect (CCC-PCSA) Certification

    The Professional Cloud Solutions Architect (PCSA) certification from CCC is designed for technology professionals who architect the technology solutions that support the changing requirements due to the adoption of cloud computing, and help organizations leverage the opportunities that cloud is creating. Solution Architects need to understand the impact that cloud is having on business and information architecture, application design, data …

  • Cyber and IT Security

    Star Cyber Forensic Expert – Network and Virtualization

    <span data-sheets-value="{"1":2,"2":"Star Cyber Forensic Xpert - Network and Virtualization (SCFX) is the most advanced certification in the field of information security. This certification focuses on the two most commonly faced areas of forensic investigation – virtualization and network. SCFX certification provides the practical knowledge of the what, when, where, who and why of an incident within a network and virtual ...

  • Cyber and IT Security

    Star Ethical Hacking Expert

    Star Ethical Hacking Expert is a comprehensive training program that helps learners acquire a fundamental understanding of concepts like information security, hacking, and ethical hacking, and is a must-have guide for any IT security professional. This program covers discusses both basic as well as advanced hacking tools and techniques used by hackers and information security professionals alike, to break into …

  • Cyber and IT Security

    Star Forensic Investigator Computer Hacking

    <span data-sheets-value="{"1":2,"2":"Star Forensic Investigator Computer Hacking (SFICH – 007) is a detailed course that explains the intricacies of a cybercrime and helps deduce its origin.\n\nThe program helps the learners acquire a fundamental understanding of tools and techniques to conduct forensic investigations, detailing all aspects of digital forensics from detecting an intruder’s footprints, to take necessary preventive steps, and to properly ...

  • Cyber and IT Security

    Star Incident Handler Expert

    Star Incident Handler Expert is a comprehensive certification training program designed to help learners acquire skills required to manage enterprise …

  • Cyber and IT Security

    Star Mobile Forensic and Advance Security

    Star Mobile Forensic and Advance Security – SMFAS is one such course that details out the intricacies of forensic investigative techniques for mobile OSs to better their defence against commons threats and attacks. The course helps learners acquire skills like deploying techniques to track hackers, identifying the source of attack, recovering stolen data and much more.

    Mobile device forensics is best …

  • Cyber and IT Security

    Star Penetration Testing Experts

    Star Penetration Testing Experts (SPTE) is a comprehensive certification program that will take the learners through everything they need to know about penetration testing and ethical hacking. It helps learners master the skillset they need to establish a successful career as a penetration tester. SPTE explains different facets of pen testing, which are majorly used for preparing a defence mechanism …

  • Cyber and IT Security

    Star Secure Programmer Expert – .NET

    Star Secure Programmer Expert – .NET is a detailed course that helps the learner to identify and address the various bugs, defects and logic flaws in a computer program. These defects leave the program vulnerable to various kinds of threats.

    The SSPE-.NET program is intended for programmers who are responsible for designing and building secure programs for the web, desktop and …

  • Cyber and IT Security

    Star Secure Programmer Expert – Java

    <span data-sheets-value="{"1":2,"2":"Star Secure Programmer Expert – Java is an exhaustive program that helps the learner to identify and address the various bugs, vulnerabilities and flaws in the logic of a program. These defects leave the software vulnerable to various kinds of threats. The program teaches about defensive measures against attacks targeted towards application systems. The SSPE-J program is intended for ...

  • Cyber and IT Security

    Star Secure Programmer Expert – PHP

    Star Secure Programmer Expert – PHP is a comprehensive course intended for programmers who wants to understand fundamental practices of secure software development and deploy those practices in designing and building secure web applications. The course provides the learners in-depth knowledge about security design for web applications, securing user input through validation techniques, understanding error management, SQL injection mitigation, and …

  • Cyber and IT Security

    Star Security Cyber Analytics

    <span data-sheets-value="{"1":2,"2":"Star Security Cyber Analytics is a thorough training program that will teach learners to spot vulnerabilities, fend off attacks, and immediately respond to emergencies. The program explains the use of various security analytics tools to implement real-time monitoring of servers, endpoints and network traffic, consolidate and coordinate diverse event data from application and network logs, and perform forensic analysis ...

  • Cyber and IT Security

    Star Security Specialist

    Star Expert Security Specialist (SESS) is a comprehensive certification program that helps learners acquire a fundamental understanding of the basic components of network security, critical for securing any network from threats and attacks. The program explains security vulnerabilities associated with different operating systems and networks, cryptography techniques, Intrusion Detection System and its management, VPN, hacking techniques and tools, incident response …

  • Cyber and IT Security

    Star Wireless Security Expert

    <span data-sheets-value="{"1":2,"2":"Star Wireless Security Expert (SWSX) is the most advanced certification course for professionals in the field of wireless network security. This certificate helps the learners acquire a fundamental understanding of how hackers target wireless networks, how to identify risks, design a pre-emptive plan of action to prevent malicious wireless attacks, and develop a more secure infrastructure around critical data ...

  • Data Science

    Certified Big Data Architect

    The Big Data Architect track is comprised of BDSCP Modules 1, 2, 10, 11 and 12. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • Data Science

    Certified Big Data Consultant

    The Big Data Consultant track is comprised of BDSCP Modules 1, 2, 3, 4 and 7. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • Data Science

    Certified Big Data Engineer

    The Big Data Engineer track is comprised of BDSCP Modules 1, 2, 7, 8 and 9. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • Data Science

    Certified Big Data Governance Specialist

    The Big Data Governance Specialist track is comprised of BDSCP Modules 1, 2, 13, 14 and 15. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real-world problems. Completion of these courses as part of a virtual or on-site …

  • Data Science

    Certified Big Data Professional

    The Big Data Professional track is comprised of BDSCP Modules 1 and 2. Completion of these courses as part of a virtual or on-site workshop results in each participant receiving an official digital Certificate of Completion, as well as a digital Training Badge from Acclaim/Credly.

  • Data Science

    Certified Big Data Science Professional

    The Big Data Science Professional track is comprised of BDSCP Modules 1, 2 and 3. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • Data Science

    Certified Big Data Scientist

    The Big Data Scientist track is comprised of BDSCP Modules 1, 2, 4, 5 and 6. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • Data Science

    Data Science Professional

    Data Science involves using automated methods to analyze massive amounts of data and to extract knowledge from them. With such automated methods turning up everywhere from genomics to high-energy physics, data science is helping to create new branches of science, and influencing areas of social science and the humanities.

    KEY FEATURES
    • 16 hrs of classroom / instructor-led training
    • Accredited …
  • DevOps

    AWS Certified DevOps Engineer – Professional (DevOps Engineering on AWS)

    The DevOps Engineering on AWS training and certification course will give you a detailed overview of the most common DevOps patterns to develop, deploy, and maintain applications on the AWS platform. During the training, you will explore the core principles of the DevOps methodology with the help of use cases in different scenarios.

    KEY FEATURES
    • 24 hrs of …
  • DevOps

    DASA DevOps Fundamentals

    The DASA DevOps Fundamentals is the starting point for anyone involved in an Agile and/or DevOps team. Improved workflows and faster deployment start with a core understanding of DevOps fundamentals by all team members.

    KEY FEATURES
    • 16 hrs of classroom / instructor-led training
    • Accredited Instructor with industry experience
    • Authorized Courseware
  • DevOps

    DASA DevOps Product Owner

    The DASA DevOps Product Owner Certification extends traditional Agile Product Owner programs and deals with the extended set of requirements that the Product Owner faces when teams start to take on both Dev and Ops responsibilities. The program covers the traditional Agile and Scrum concepts and capabilities but in context of DevOps. As a result, this program is ideal …

  • DevOps

    DASA DevOps Professional – Enable and Scale

    The DASA DevOps Professional – Enable and Scale certification is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps

    KEY FEATURES
    • 16 hrs of …
  • HelpDesk

    HDI Customer Service Representative (HDI-CSR) Certification

    HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors
    This certification verifies that customer service professionals are knowledgeable in the skills and
    techniques required to provide exceptional customer …

  • HelpDesk

    HDI Desktop Advanced Support Technician (HDI-DAST) Certification

    <span data-sheets-value="{"1":2,"2":"Desktop Advanced Support Technicians (HDI-DAST) are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. This training focus on enhancing the image of the support organization by providing excellent customer service as well as increasing the ...

  • HelpDesk

    HDI Desktop Support Manager (HDI-DSM) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Manager (HDI-SCM) training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds ...

  • HelpDesk

    HDI Desktop Support Technician (HDI-DST) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience.\n\nThis certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, ...

  • HelpDesk

    HDI Support Center Analyst (HDI-SCA) Certification

    HDI Support Center Analyst (HDI-SCA) training focuses on strategies for effective customer service, emphasizing troubleshooting skills, contact handling procedures across multiple delivery channels, …

  • HelpDesk

    HDI Support Center Director (HDI-SCD) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Director (HDI-SCD) training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.\n\nThis certification verifies that the support center director possesses the knowledge of service ...

  • HelpDesk

    HDI Support Center Manager (HDI-SCM) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Manager (HDI-SCM) training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds ...

  • HelpDesk

    HDI Support Center Team Lead (HDI-SCTL) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.\n\nThis certification verifies that support professionals in a team lead ...

  • HelpDesk

    HDI Technical Support Professional (HDI-TSP) Certification

    <span data-sheets-value="{"1":2,"2":"The HDI Technical Support Professional (HDI-TSP) training focuses on customer service and service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management.\n\nThis certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support."}" ...

  • Internet of Things (IOT)

    Star IoT Security Specialist

    The Star IoT Security Xpert (SISX) is the most advanced certification in the information security domain. This certification focuses on securing the Internet of Things (IoT) devices. The SISX certification provide the knowledge of IoT architecture, attacks, threats and risks, penetration testing and securing connected devices. The course starts with the key concepts of IoT and its security, and then …

  • Internet of Things (IOT)

    Star IoT Specialist

    Star IoT Specialist is a certification program that introduces learners to the key concepts of Internet of Things (IoT). The program helps the learners acquire a fundamental understanding of IoT systems from sensors to SoC board integration, further to constrained IoT environment. The SEIS program also guides the learners to create web interface to IoT system and perform data analytics …

  • IT Service Management

    Certified Microservice Architect

    The Microservice Architect track is comprised of SOACP Modules 1, 2, 9, 10 and 11. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified Service API Specialist

    The Service API Specialist track is comprised of SOACP Modules 1, 2, 12, 13 and 14. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Governance Specialist

    The Service Governance Specialist track is comprised of SOACP Modules 1, 2, 15, 16 and 17. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Security Specialist

    The Service Security Specialist track is comprised of SOACP Modules 1, 2, 18, 19 and 20. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Technology Consultant

    The Service Technology Consultant track is comprised of SOACP Modules 1, 2, 9, 12 and 18. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified SOA Analyst

    The SOA Analyst track is comprised of SOACP Modules 1, 3, 4, 5 and 6. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified SOA Architect

    The SOA Architect track is comprised of SOACP Modules 1, 2, 3, 7 and 8. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified SOA Professional

    A Certified SOA Professional has completed one specialized certification, multiple specialized certifications, or has met minimum SOACP qualifications by demonstrating proficiency in fundamental service technology, Microservices and service-oriented architecture, plus one additional area.
    There are two SOA Professional tracks. One is comprised of SOACP Modules 1 and 2 and the other is comprised of SOACP Modules 1 and 3. The …

  • IT Service Management

    ITIL Managing Across Lifecyle (MALC)

    Establish your ability to integrate service management processes across the full spectrum of IT practices.
    ITIL Managing Across the Lifecycle (MALC) sits between the Intermediate and Expert certifications and is the final required certification in order to gain the ITIL Expert …

  • IT Service Management

    ITIL® 4 Foundation

    Equips candidates with a basic understanding of the ITIL framework.
    The ITIL 4 Foundation certification is designed as an introduction to ITIL 4.It enables candidates to have an understanding of an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services of IT Service Management and how it has evolved to adopt modern technologies and ways …

  • IT Service Management

    ITIL® 4 Managing Professional Transition

    Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.
    The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate …

  • IT Service Management

    ITIL® Intermediate – Continual Service Improvement

    Identify opportunities for improvement in each stage of the ITIL lifecycle
    Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.
    It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the …

  • IT Service Management

    ITIL® Intermediate – IT Operational Support and Analysis

    Apply OSA practices to implement the ITIL processes that will enable you to deliver reliable support services to customers.
    Operational Support and Analysis (OSA) is one of the ITIL® Service Capability modules. It focuses on the practical application of OSA practices …

  • IT Service Management

    ITIL® Intermediate – IT Planning, Protection and Optimization

    Deliver new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics to meet user needs.
    Planning, Protection and Optimization (PPO) is one of the ITIL® Service Capability modules.
    It focuses on the practical application …

  • IT Service Management

    ITIL® Intermediate – Release, Control and Validation

    Apply RCV practices to enable the successful planning, testing and implementation of new services that meet the organisation’s or users needs.
    ITIL® Intermediate Release, Control and Validation (RCV) is one of the ITIL® Service Capability modules. It focuses on the practical application of RCV practices to enable the successful …

  • IT Service Management

    ITIL® Intermediate – Service Design

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® Intermediate – Service Offerings and Agreements

    Apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management
    ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of …

  • IT Service Management

    ITIL® Intermediate – Service Operation

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® Intermediate – Service Strategy

    Design, develop, and implement a service provider strategy that aligns to the organizational strategy
    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns ...

  • IT Service Management

    ITIL® Intermediate – Service Transition

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® v3 Foundation

    Suitable for anyone who requires a basic understanding of ITIL framework and how it enhances IT Service Management.
    <span data-sheets-value="{"1":2,"2":"ITIL® Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also ...

  • IT Service Management

    ITIL® v3 Practitioner

    Adopt and adapt the ITIL framework to support your business objectives.
    <span data-sheets-value="{"1":2,"2":"The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to ...

  • Privacy and Data Protection

    IGC General Data Protection Officer Certification

    GDPR is the biggest change to data protection regulations in two decades and is a major challenge for many businesses. GDPR compliance is not just about the business. It is also essential that all employees are educated and understand the importance of securing data in an increasingly complex world. This course enables you to develop the necessary knowledge, skills …

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