ISO/IEC 20000 Lead Auditor – ITSMS

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.

KEY FEATURES

  • 40 hours of classroom / Live Online
  • Certification and examination fees are included in the price of the training course
  • Participants will be provided with training course materials containing over 450 pages of information and practical examples.
  • An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case of exam failure, participants can retake the exam within 12 months free of charge.
  • Accredited Instructor
  • Lecture sessions are illustrated with examples based on case studies and best practices used in the implementation of ITSMS
  • Practical exercises are based on a case study which includes role playing and discussions.
  • Sample Mock Test
  • Course Completion Certificate
  • Certification Exam
Category:

Description

WHOM IS IT APPLICABLE

The ISO/IEC 20000 Lead Auditor training course is intended for:

  • Auditors seeking to conduct and lead SMS audits
  • Managers or consultants seeking to master the SMS audit process
  • Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
  • Technical experts seeking to prepare organizations for an SMS certification audit
  • Expert advisors in service management
WHAT YOU WILL LEARN

By the end of this training course, the participants will be able to:

  • Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
  • Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
  • Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
  • Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
  • Manage an ISO/IEC 20000-1 audit program
MODULE OVERVIEW

Domain 1: Fundamental principles and concepts of a service management system
Domain 2: Service management system requirements
Domain 3: Fundamental audit concepts and principles
Domain 4: Preparing an ISO/IEC 20000 audit
Domain 5: Conducting an ISO/IEC 20000 audit
Domain 6: Closing an ISO/IEC 20000 audit
Domain 7: Managing an ISO/IEC 2000 audit program

PREREQUISITES

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.

EXAM & CERTIFICATION

Format: Open-Book
Delivery: Paper-based / Online
Questions: 12 Essay-type questions
Passing Score: 70%
Duration: 180 Minutes

The candidate is allowed to use the following reference materials:

  • A copy of the ISO/IEC 20000 standard
  • Training course materials (accessed through the PECB Exams app and/or printed)
  • Any personal notes taken during the training course (accessed through the PECB Exams app and/or printed)
  • A hard copy dictionary

Applying for the certificate:
All candidates who successfully pass the exam (or an equivalent accepted by PECB) are entitled to apply for the PECB credential they were assessed for. Specific educational and professional requirements need to be fulfilled in order to obtain a PECB certification. Candidates are required to fill out the online certification application form (that can be accessed via their PECB account), including contact details of individuals who will be contacted to validate the candidates’ professional experience.

For more details on certification process and requirements, please feel free to contact support@consuldek.com

    CLASSROOM / INSTRUCTOR LED
    • High-impact learning with case studies
    • Delivered by certified instructors
    • Targeted learning for real projects

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