ISO/IEC 20000 Foundation – ITSMS

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

KEY FEATURES

  • 16 hours of classroom / Live Online
  • Certification and examination fees are included in the price of the training course
  • Participants will be provided with training course materials containing over 200 pages of information and practical examples.
  • An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
  • In case of exam failure, participants can retake the exam within 12 months free of charge.
  • Accredited Instructor
  • Practical exercises include examples and discussions.
  • Sample Mock Test
  • Course Completion Certificate
  • Certification Exam
Category:

Description

WHOM IS IT APPLICABLE

The ISO/IEC 20000 Foundation training course is intended for:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management
WHAT YOU WILL LEARN

By participating in this training course, you will:

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
MODULE OVERVIEW

Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

PREREQUISITES

There are no prerequisites to participate in this training course.

EXAM & CERTIFICATION

Format: Closed-book
Delivery: Paper-based / Online
Questions: 40 multiple choice questions
Passing Score: 70%
Duration: 60 Minutes

Applying for the certificate:
All candidates who successfully pass the ISO 20000 Foundation exam are entitled to apply for the PECB Certificate Holder in ISO 20000 Foundation certificate. Candidates are required to fill out the online certificate application form (that can be accessed via their PECB account).

For more details on certification process and requirements, please feel free to contact support@consuldek.com

    CLASSROOM / INSTRUCTOR LED
    • High-impact learning with case studies
    • Delivered by certified instructors
    • Targeted learning for real projects

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