WHOM IS IT APPLICABLE
- IT Managers and CIOs
- Service Managers (with or without an ITIL background)
- Service Management Professionals
- Cloud Strategy and Management Consultants
- Service Architects, Technical Pre-Sales Consultants
- IT Professionals
WHAT YOU WILL LEARN
- Recall cloud service management terminology, definitions, and concepts.
- Explain basic terminology related to cloud service management.
- Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
- Identify and explain important roles involved in cloud service management.
- Compare the relationship between the cloud provider and cloud consumer.
- Differentiate between potential risks and benefits of adopting a cloud strategy.
- Produce an initial cloud adoption strategy.
- Illustrate the benefits and drive the adoption of cloud-based services within an organization.
- Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
- Analyze the impact of demand and how to “right-size” cloud services at the design stage.
- Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
- Analyze effective demand management across cloud-based service models.
Illustrate the benefits, risks, and issues of DevOps within an IT organization.
- Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
- Outline the various pricing models for cloud services.
- Examine the challenges of purchasing cloud-based services.
- Diagram a hybrid IT cost model.
- Discover key governance requirements of cloud service provision.
- Model cloud service management principles into ICT operations and IT service management.
- Demonstrate how to link cloud value back to IT strategy.
- Name a number of popular and relevant IT frameworks and standards.
Predict the complexities involved in designing, deploying, and running cloud services.
- Compare and contrast cloud service management with traditional IT service management in the existing IT organization.
Cloud Service Management Fundamentals
Cloud Service Management Roles
Cloud Service Strategy
Cloud Service Design, Deployment and Migration
Cloud Service Management
Cloud Service Economics
Cloud Service Governance
Showing the Value of Cloud Services to the Business
Popular Service Management Frameworks
- The CCC Professional level certifications do not have required prerequisites. There are no prerequisites. Cloud Technology Associate certification (or equivalent) is recommended to be conversant in cloud concepts and vocabulary. Participants will also benefit from a strong IT service management background and/or ITIL certification.