CCC Professional Cloud Service Manager (CCC-PCSM) Certification

The Professional Cloud Service Manager (PCSM) certification from CCC enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

KEY FEATURES
  • 24 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Authorized Courseware
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included
Category:

Description

WHOM IS IT APPLICABLE
  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals
WHAT YOU WILL LEARN
  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.
  • Compare the relationship between the cloud provider and cloud consumer.
  • Differentiate between potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  • Analyze the impact of demand and how to “right-size” cloud services at the design stage.
  • Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
  • Analyze effective demand management across cloud-based service models.
    Illustrate the benefits, risks, and issues of DevOps within an IT organization.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Outline the various pricing models for cloud services.
  • Examine the challenges of purchasing cloud-based services.
  • Diagram a hybrid IT cost model.
  • Discover key governance requirements of cloud service provision.
  • Model cloud service management principles into ICT operations and IT service management.
  • Demonstrate how to link cloud value back to IT strategy.
  • Name a number of popular and relevant IT frameworks and standards.
    Predict the complexities involved in designing, deploying, and running cloud services.
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization.
MODULE OVERVIEW

Cloud Service Management Fundamentals
Cloud Service Management Roles
Cloud Service Strategy
Cloud Service Design, Deployment and Migration
Cloud Service Management
Cloud Service Economics
Cloud Service Governance
Showing the Value of Cloud Services to the Business
Popular Service Management Frameworks

PREREQUISITES
  • The CCC Professional level certifications do not have required prerequisites. There are no prerequisites. Cloud Technology Associate certification (or equivalent) is recommended to be conversant in cloud concepts and vocabulary. Participants will also benefit from a strong IT service management background and/or ITIL certification.
EXAM & CERTIFICATION

Format: Closed-book
Delivery: Online and Paper-based
Questions: 25 multiple choice questions
Passing Score: 65%
Duration: 75 Minutes

CLASSROOM / INSTRUCTOR LED
  • High-impact learning with case studies
  • Delivered by certified instructors
  • Targeted learning for real projects

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