HelpDesk

IT Help Desk technicians play a pivotal role in running any company. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should.

Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

Showing all 9 results

  • HelpDesk

    HDI Customer Service Representative (HDI-CSR) Certification

    HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors
    This certification verifies that customer service professionals are knowledgeable in the skills and
    techniques required to provide exceptional customer …

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    HelpDesk

    HDI Desktop Advanced Support Technician (HDI-DAST) Certification

    <span data-sheets-value="{"1":2,"2":"Desktop Advanced Support Technicians (HDI-DAST) are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. This training focus on enhancing the image of the support organization by providing excellent customer service as well as increasing the ...

  • HelpDesk

    HDI Desktop Support Manager (HDI-DSM) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Manager (HDI-SCM) training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds ...

  • HelpDesk

    HDI Desktop Support Technician (HDI-DST) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience.\n\nThis certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, ...

  • HelpDesk

    HDI Support Center Analyst (HDI-SCA) Certification

    HDI Support Center Analyst (HDI-SCA) training focuses on strategies for effective customer service, emphasizing troubleshooting skills, contact handling procedures across multiple delivery channels, …

  • HelpDesk

    HDI Support Center Director (HDI-SCD) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Director (HDI-SCD) training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.\n\nThis certification verifies that the support center director possesses the knowledge of service ...

  • HelpDesk

    HDI Support Center Manager (HDI-SCM) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Manager (HDI-SCM) training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds ...

  • HelpDesk

    HDI Support Center Team Lead (HDI-SCTL) Certification

    <span data-sheets-value="{"1":2,"2":"HDI Support Center Team Lead (HDI-SCTL) training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.\n\nThis certification verifies that support professionals in a team lead ...

  • HelpDesk

    HDI Technical Support Professional (HDI-TSP) Certification

    <span data-sheets-value="{"1":2,"2":"The HDI Technical Support Professional (HDI-TSP) training focuses on customer service and service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management.\n\nThis certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support."}" ...

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