IT Service Management

ITIL is one of the world’s most recognized frameworks for IT service management (ITSM). With most industries now relying on IT in some form or another, ITIL has seen widespread usage in everything from animation to space exploration!

Studying ITIL with Consuldesk will allow you to gain invaluable knowledge to help boost the efficiency and effectiveness of your organization’s IT operations. With so many organizations and businesses using the framework, gaining an ITIL certification could also be a valuable stepping stone for a career in ITSM.

Showing all 30 results

  • IT Service Management

    Certified Microservice Architect

    The Microservice Architect track is comprised of SOACP Modules 1, 2, 9, 10 and 11. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified Service API Specialist

    The Service API Specialist track is comprised of SOACP Modules 1, 2, 12, 13 and 14. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Governance Specialist

    The Service Governance Specialist track is comprised of SOACP Modules 1, 2, 15, 16 and 17. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Security Specialist

    The Service Security Specialist track is comprised of SOACP Modules 1, 2, 18, 19 and 20. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified Service Technology Consultant

    The Service Technology Consultant track is comprised of SOACP Modules 1, 2, 9, 12 and 18. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site …

  • IT Service Management

    Certified SOA Analyst

    The SOA Analyst track is comprised of SOACP Modules 1, 3, 4, 5 and 6. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified SOA Architect

    The SOA Architect track is comprised of SOACP Modules 1, 2, 3, 7 and 8. The final course module consists of a series of lab exercises that require participants to apply their knowledge of the preceding courses in order to fulfill project requirements and solve real world problems. Completion of these courses as part of a virtual or on-site workshop …

  • IT Service Management

    Certified SOA Professional

    A Certified SOA Professional has completed one specialized certification, multiple specialized certifications, or has met minimum SOACP qualifications by demonstrating proficiency in fundamental service technology, Microservices and service-oriented architecture, plus one additional area.
    There are two SOA Professional tracks. One is comprised of SOACP Modules 1 and 2 and the other is comprised of SOACP Modules 1 and 3. The …

  • IT Service Management

    EXIN IT Asset Management Foundation

    Learn about the fundamentals in IT asset management and applying best practice across the subsets of software, hardware and cloud.
    EXIN ITAMOrg IT Asset Management Foundation is a qualification that confirms a professional’s background knowledge in managing IT assets. It does this within the context of an …

  • IT Service Management

    EXIN Software Asset Management Specialist

    Learn about Software Asset Management best practices, lifecycle processes and how ISO 19770-1 and IT service management relate to ever-changing business requirements.
    EXIN ITAMOrg Software Asset Management Specialist is a certification that proves an IT professionals understanding of software asset management as a practice. The exam tests …

  • IT Service Management

    ITIL Managing Across Lifecyle (MALC)

    Establish your ability to integrate service management processes across the full spectrum of IT practices.
    ITIL Managing Across the Lifecycle (MALC) sits between the Intermediate and Expert certifications and is the final required certification in order to gain the ITIL Expert …

  • IT Service Management

    ITIL® 4 Foundation

    Equips candidates with a basic understanding of the ITIL framework.
    The ITIL 4 Foundation certification is designed as an introduction to ITIL 4.It enables candidates to have an understanding of an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services of IT Service Management and how it has evolved to adopt modern technologies and ways …

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    IT Service Management

    ITIL® 4 Managing Professional Transition

    Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.
    The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate …

  • IT Service Management

    ITIL® Intermediate – Continual Service Improvement

    Identify opportunities for improvement in each stage of the ITIL lifecycle
    Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.
    It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the …

  • IT Service Management

    ITIL® Intermediate – IT Operational Support and Analysis

    Apply OSA practices to implement the ITIL processes that will enable you to deliver reliable support services to customers.
    Operational Support and Analysis (OSA) is one of the ITIL® Service Capability modules. It focuses on the practical application of OSA practices …

  • IT Service Management

    ITIL® Intermediate – IT Planning, Protection and Optimization

    Deliver new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics to meet user needs.
    Planning, Protection and Optimization (PPO) is one of the ITIL® Service Capability modules.
    It focuses on the practical application …

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    IT Service Management

    ITIL® Intermediate – Release, Control and Validation

    Apply RCV practices to enable the successful planning, testing and implementation of new services that meet the organisation’s or users needs.
    ITIL® Intermediate Release, Control and Validation (RCV) is one of the ITIL® Service Capability modules. It focuses on the practical application of RCV practices to enable the successful …

  • IT Service Management

    ITIL® Intermediate – Service Design

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® Intermediate – Service Offerings and Agreements

    Apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management
    ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of …

  • IT Service Management

    ITIL® Intermediate – Service Operation

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® Intermediate – Service Strategy

    Design, develop, and implement a service provider strategy that aligns to the organizational strategy
    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns ...

  • IT Service Management

    ITIL® Intermediate – Service Transition

    <span data-sheets-value="{"1":2,"2":"ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.nnIt focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to ...

  • IT Service Management

    ITIL® v3 Foundation

    Suitable for anyone who requires a basic understanding of ITIL framework and how it enhances IT Service Management.
    <span data-sheets-value="{"1":2,"2":"ITIL® Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also ...

  • IT Service Management

    ITIL® v3 Practitioner

    Adopt and adapt the ITIL framework to support your business objectives.
    <span data-sheets-value="{"1":2,"2":"The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to ...

  • IT Service Management

    SIAM™ Foundation

    Become a certified service management professional proficient in the Service Integration and Management methodology.
    EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service …

  • IT Service Management

    SIAM™ Professional

    Advance your service management credentials with the next-level SIAM certification
    EXIN BCS SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly …

  • IT Service Management

    VeriSM™ Essentials

    Learn how the Digital Transformation can positively impact the Service Management of an organization
    VeriSM™ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSM™ model.

    KEY FEATURES

    • <span data-sheets-value="{"1":2,"2":"* 16 hours of ...
  • IT Service Management

    VeriSM™ Foundation

    Learn new methods to deal with business and customer challenges to achieve success
    VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices …

  • IT Service Management

    VeriSM™ Plus

    Establish and improve effective organizational governance
    VeriSM™ Plus looks at progressive practices and how they relate to Service Management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.

    KEY FEATURES

    • <span data-sheets-value="{"1":2,"2":"* 16 hours of classroom / instructor led training ...
  • IT Service Management

    VeriSM™ Professional

    Enhance your leadership skills for the Digital Era of Service Management
    The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM™ Professional understand the impact of digital transformation on the organization and on people, consumers as …